Terms of service

Prices and your OK

Prices on the site are our standard prices. The online price is an estimate based on what you tell us. When we arrive, we walk through with you and confirm the price before we start. If the job is different from what you booked, like an extra room, a bigger room or heavy soiling, we tell you the new price first. Nothing changes without your OK.

Each area has a minimum visit, with travel included. If your job comes to less, you pay the minimum.

Booking, changes and cancelling

You can reschedule or cancel for free with at least 24 hours' notice.

If we can't get in at the booked time and you didn't let us know, we may charge a $50 trip fee.

If we need to move your booking, we'll tell you as early as we can.

Getting ready

Please clear small items, breakables and anything on the floor. We move light furniture like chairs and side tables, but not heavy pieces, electronics, beds, dressers or anything that can't be moved safely.

We need access to water and power, and parking close enough for our equipment. Tell us about stairs, building rules or tight parking when you book.

What we can and can't promise

We do a thorough, professional clean. Most stains and odors come out, but some are permanent: old set-in stains, bleach spots, dye transfer, burns, and damage from pets or wear. We'll tell you what we expect before we start.

Older or worn carpet and fabric can show existing problems after a clean, like loose seams, shrinkage, color bleed or wear patterns. We check first and point out anything we see. We're not responsible for problems that were already there.

After the clean

Carpet and fabric stay damp for a few hours. Floors next to wet carpet can be slippery, so walk carefully and keep kids and pets off until it's dry. Don't put furniture back on wet carpet without the pads or blocks we leave.

If something isn't right, text us within 48 hours and we'll come back and look at it.

Damage

We take care with every job. At the walk-through we point out anything that's already worn, loose, faded or stained for good, and we aren't responsible for those. If you think we damaged something, text us within 48 hours with a photo and we'll look at it.

Payment

Payment is due when the job is done. We take card, Zelle and cash. You'll get a dated, itemized invoice.

Text messages

By booking or texting us, you agree we can text you about your booking. Message and data rates may apply. Reply STOP to opt out at any time. See our Privacy policy for more.

The legal bits

California law applies to these terms. If part of them can't be enforced, the rest still apply. We may update these terms; the version on the site when you book is the one that applies to your job.

Contact

Call or text (408) 786-7273, or email info@dgcarpetcleaning.com.